FAQs

Product Materials

All our products are lead-nickel FREE, made of Stainless Steel, Sterling Silver, Antique Silver and Alloy.

Stainless steel can be Plated in gold, rose gold, or simply in its original silver grey. Stainless steel is a durable, hypoallergenic, and waterproof material. This metal doesn’t require any maintenance and is safe for your skin.

Special Request

We can assist in personalizing a truly special custom jewelry piece. Kindly reach out to us at support@magicsouvenir.com and we will strive to fulfill your request.

Promotional Code

Discover Smart Savings at Checkout with Exclusive Discount Codes.

Order Cancellation

Our items are customized. Once your order has been submitted we immediately begin the process of production of your item. If you would like to cancel your purchase, the restocking fee is 20% of the total amount of the item. To cancel your order, please Contact us.

Wrapping Package

Your order will be delivered in a stylish gift bag, ensuring a delightful presentation. You have the option to include a personalized message during checkout.

Jewelry Care Instructions

Our pieces are stainless steel gold plated, rose gold plated, silver plater, antique silver & alloy. We recommend to remove your pieces prior to bathing, swimming, exercising, etc.; Avoid contact with agents like soaps, perfume, lotion, makeup, hair & cleaning products. Before storing, ensure that your jewelry is completely dry & regularly polish them with a soft cloth or chamois to maintain its shine & bright.
Should you have any further inquiries on this matter, please Contact us.